AXELOS has developed ITIL practitioners to help professionals practically apply the ITIL Framework to meet their organization’s needs.
I) ITIL® Foundation
ITIL Foundation provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.
The Foundation level is the entry-level certification that offers you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.
Why ITIL®
• ITIL is recognized worldwide as a best-practice approach for delivering IT services and IT service management. It focuses on the processes, functions, and capabilities required to support IT services in the business.
• The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations.
What is ITIL®
• The ITIL framework consists of five publications, which detail the content of the service lifecycle. Each publication covers a lifecycle stage, and each lifecycle stage shows how processes are used to improve service management in an organization.
Duration: 24 hrs tutorial class and 4 months for exam preparation
The structure of ITIL course
Part I.
Service Strategy
Part II.
Service Design
Part III.
Service Operation
Service Transition
Continuous Service Improvements
Eligibility for the ITIL certification
Eligibility for the ITIL certification is determined by a point system that considers both experience and education. A candidate must have at least 10 points. To determine your Eligibility status, calculate your Education and Experience points according to the chart below and add them together. Based on your total number of eligibility points you may qualify to take the certification exams as an ITIL.
| Credential & Experience | Points |
|---|---|
| High school | 1pt |
| College Diploma | 2pt |
| Bachelor’s Degree | 4pt |
| Graduate Degree (MA/MSc /PhD | 5pt |
| IT-related Training (per 40 hours) | 1pt |
| IT Management related experience (Manager, team leader, supervisor) | 1pt x Number of service year |
| Non-IT Management-related experience (sales, retail, manufacturing, educator etc..) | 0.5pt x Number of service years |
| Minimum Passing Total =10 points | |
Pricing
Application fee: $50
Tuition fee: $1,300
Total: $1,350 USD (The amount covers registration fee, tuition fee, Course materials fee, and Training fee .This total excludes exam & certification fees)
Note: Exam & Certifications fees which is $400 to be paid when a candidate is ready to take the exam
II) ITIL Expert
ITIL® Expert
The ITIL® Expert level certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field.
It is aimed at those who wish to demonstrate knowledge of the ITIL scheme in its entirety and the certificate is awarded to candidates who have already attained a range of ITIL certifications and have a well-rounded knowledge and skills base in ITIL best practices.
You also need to achieve the ITIL Expert certificate if you want to achieve the ITIL Master level, which is the highest and final certification within the ITIL scheme.
Why ITIL®
• ITIL is recognized worldwide as a best-practice approach for delivering IT services and IT service management. It focuses on the processes, functions, and capabilities required to support IT services in the business.
• The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations
Duration: 24 hrs tutorial class and 4 months for exam preparation
– Best-Practice Approaches and ITIL
– The Customer, Internal and External
– Internal and External Services
– Service Management and IT Service Management
– Processes and Functions
– Introducing the Service Lifecycle
– Service Strategy
– Service Design
– Service Transition
– Service Operation
– Continuous Service Improvements
There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert certificate, but there are some key requirements:
– All candidates must hold the ITIL Foundation certificate or a Bridge certification equivalent
– Some credits from earlier qualifications and complementary certifications can also count toward these 17 credits.
– Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.
Application fee: $50
Tuition fee: $1,300
Total: $1,350 USD (The amount covers registration fee, tuition fee, Course materials fee, and Training fee . This total excludes exam & certification fees)
Note: Exam & Certifications fees which are $400 to be paid when a candidate is ready to take the exam
